Refund policy

Thank you for shopping with Elam & Co. LLC. Our quilted totes, stroller bags, accessories, and other products are handcrafted with care in San Antonio, Texas. We take pride in our workmanship and want our customers to be satisfied with their purchases.

30-Day Return Window

We accept returns of eligible items requested within 30 days of delivery.

To qualify for a return, your item must be in the same condition in which you received it: unused, unworn, and in its original packaging. Proof of purchase is required.

How to Start a Return

To request a return, please contact us at dcelam97@elam-co.com within 30 days of receiving your order.

Please include your order number and the reason for your return.

If your return is approved, we will provide instructions and the return shipping address.

Do not send merchandise back without first contacting us. Returns sent without prior authorisation may not be accepted.

Return Shipping Costs

For standard returns, customers are responsible for purchasing and paying for their own return shipping labels.

We recommend using a shipping service with tracking. Elam & Co. is not responsible for return packages lost or damaged in transit.

For items that arrive damaged, defective, or incorrect, please contact us before shipping anything back so we can evaluate the issue and arrange an appropriate resolution. When a return is necessary because of our error or a product defect, we will cover reasonable return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at dcelam97@elam-co.com with your order number, a description of the issue, and photographs if available.

We will review the issue and work with you to arrange an appropriate remedy, such as a replacement or refund.

Exceptions and Non-Returnable Items

The following items are not eligible for ordinary returns:

• Custom-made or personalised products, including special orders, personalised bags, and custom-sewn requests.

• Sale or clearance items.

• Gift cards.

These exclusions do not limit any rights or remedies required by applicable law for defective, damaged, or incorrectly supplied products.

If you have questions about whether a particular item qualifies for a return, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

The fastest way to obtain a different item is to request a return of the original eligible product and, once the return is accepted, place a separate order for the desired item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is shipped to the European Union, eligible consumers may have a statutory right to cancel their order within 14 days without providing a reason, subject to applicable legal conditions and exceptions.

Nothing in this policy limits mandatory consumer rights under applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at dcelam97@elam-co.com.

Contact Us

For questions about returns, refunds, or damaged merchandise, please contact:

Elam & Co. LLC
San Antonio, Texas, United States
Email: dcelam97@elam-co.com