Shipping policy

Shipment Processing Time: We are going to do our best to process all orders within [1–3] business days. In times of high demand, it could take a little longer, and we'll do our best to keep you informed.

Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout based on the total weight of your items and your delivery address. We utilize real-time rates from carriers like USPS and UPS to provide the most accurate pricing available.

Local Delivery Method We exclusively utilize carrier-calculated shipping (such as USPS or UPS) to ensure your bags are delivered safely and efficiently. Please note that we do not offer local pickup or personal delivery options. This allows our small team to remain focused on handcrafting each item for our customers.

Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes Elam & Co. LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages If you receive your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.